At Elite Unison Private Limited, we strive to provide the highest quality IT and marketing services tailored to meet our clients’ needs. However, we understand that there may be circumstances where a refund is necessary. Please review our refund policy outlined below:
Eligibility for Refunds
Refunds will be considered under the following conditions:
- Services were not rendered as promised due to factors within our control.
- The client requests a cancellation of services before the work has commenced.
- There is a demonstrable failure in delivering the agreed-upon deliverables outlined in the project contract or agreement.
Non-Refundable Services
The following services are non-refundable:
- Completed projects where deliverables have been accepted by the client.
- Custom-developed solutions, proprietary tools (such as CRM and Email Marketing Application), and third-party integrations once delivered.
- Any fees paid towards website/domain hosting, migration, or third-party tools/services procured on behalf of the client.
- Services already initiated or partially completed unless otherwise specified in the agreement.
Process for Refund Requests
To request a refund, clients must follow these steps:
- Submit a formal refund request via email at info@eliteunison.com, stating the reasons for the request and providing any supporting documentation or evidence.
- The request will be reviewed within 7 business days of receipt.
- If the request meets our eligibility criteria, the refund will be processed.
Refund Mode and Timeframe
- Refunds will be issued to the original payment method used during the transaction.
- It may take 5-10 business days for the refund to reflect in your account, depending on your financial institution.
Cancellation of Ongoing Services
- Clients opting to cancel ongoing subscription-based or retainer services must provide written notice at least 30 days in advance.
- Refunds, if applicable, will be prorated based on the unused portion of the service period.
Disputes and Escalation
In the event of a dispute regarding service quality or deliverables, we encourage clients to contact our support team at info@eliteunison.com for resolution. We are committed to resolving any issues in a fair and transparent manner.
Amendments
Elite Unison Private Limited reserves the right to amend this Refund Policy at any time. Changes will be communicated through our website, and continued use of our services constitutes acceptance of the updated terms.
Related Policies
For information on product deliveries or digital service logistics, please review our Privacy Policy, Shipping Policy and Terms & Conditions.
Contact Us
If you have any questions about our refund policy, please feel free to contact us at:
- Email: info@eliteunison.com
- Phone: +91 9259693501
- Address: 95, Deoranian, Bareilly, Uttar Pradesh, India-243203
